Jan 31, 2023 | Change Management, Continuous Improvement, Customer Centric, Electronics Industry, Leadership, podcast, Skillset, Strategy
Episode 57 Invest in Outcomes, Not Just Inputs, for Successful Digital Transformation and Customer Experience Initiatives The world of digital transformation and customer experience initiatives is booming. Companies all over the world are looking to invest heavily in...
Dec 20, 2022 | Customer Centric, Design Thinking, Leadership, podcast, Strategy
Episode 54 Why are visualization and sketching beneficial to businesses? Are you tired of endless meetings and confusing spreadsheets? It’s time to try visualization and sketching as a way to communicate and solve problems within your business. Discover the...
Dec 6, 2022 | Customer Centric, Design Thinking, Failure/Learnings, Leadership, podcast
Episode 53 Why experience-centric design and cross-cultural design really matter! In today’s global economy, there is a growing need for companies to design products that appeal to consumers across cultures. When developing products for international markets, it...
Nov 22, 2022 | Culture, Customer Centric, Leadership, podcast
Episode 52 How to Humanize the Recruiting & Hiring Process When hiring new employees, most companies go with the tried and true method of posting job openings online and waiting for applicants to apply. This approach has worked well for years because it’s...
Oct 25, 2022 | Customer Centric, Leadership, Marketing, Marketing Manufacturing, podcast, Strategy
Episode 50 Consumer Psychology – what does it mean and how to use it? Consumer Psychology is the study of how consumers make decisions. It looks at the factors that influence our buying habits and helps us predict how we will react to certain situations. In...
Aug 30, 2022 | Change Management, Continuous Improvement, Customer Centric, Leadership, podcast, Skillset
Episode 46 Effective Leadership – How to Tackle Difficult Conversations Difficult conversations are inevitable in any organization. They happen every day, and they are often unavoidable. But most leaders aren’t trained to handle these situations effectively....
