Episode 79
Relationship Building in the Manufacturing Industry
In this episode 79, our host Sannah Vinding sits down with Jennifer Townsend, a business developer and relationship builder at Phoenix Contact USA. Jennifer shares her passion for building and maintaining long-term relationships within the manufacturing industry. She discusses the challenges and opportunities in the industry, especially in the evolving hybrid work landscape. Jennifer emphasizes the importance of being responsive, courteous, and adaptable in building successful relationships. She also highlights the value of continuously learning, staying up to date on industry trends, and the significance of internal education programs.
Jennifer shares valuable insights into engaging and nurturing new talent in the industry. She advocates for being open to learning, stepping out of comfort zones, and seeking out opportunities to broaden knowledge and skills. Additionally, Jennifer offers advice for effective communication and building connections with individuals of varying personalities and preferences.
Host
Sannah Vinding
Guest
Jennifer Townsend
Episode
E79
Key takeaways
The importance of building and maintaining long-term relationships in the manufacturing industry, as well as the significance of developing new connections alongside fostering existing ones.
The value of being responsive, considerate, and adaptable when communicating and building relationships, whether it’s through emails, phone calls, or in-person interactions.
The significance of learning from others and continuously seeking personal and professional development to adapt to the changing industry landscape and improve business practices.
“Don’t be scared to put your name in the hat. You’re just as qualified as anyone else to do a job, and don’t be surprised if you get that job that you asked for.”
“Always be open to new experiences and relationships, as they can open up unexpected opportunities for growth and success.”
Show Notes:
In this episode of the Mind the Innovation Leadership Podcast, host Sannah Vinding sits down with Jennifer Townsend, a business developer, relationship builder, and marketing professional currently working as the Up distribution account manager at Phoenix Contact USA. Jennifer shares insights into her passion for building and maintaining long-term relationships in the manufacturing industry, emphasizing the value of personal connections and meaningful interactions in business.
She discusses the challenges and opportunities presented by the shift to a hybrid work environment, drawing from her experiences of managing relationships and driving sales while on the road and navigating the transition to a more digital communication landscape. Jennifer also offers advice for new talent entering the industry, stressing the importance of being open to learning and stepping out of one’s comfort zone to gain a comprehensive understanding of the organization.
The conversation delves into the evolving nature of the electronic industry and the need to stay updated through platforms like LinkedIn and internal learning programs. Jennifer highlights the significance of observing and understanding individual communication preferences, as well as the value of persistence and asking for what you want, both in professional and personal interactions.
Throughout the episode, Jennifer’s experiences and insights provide valuable takeaways for listeners, encouraging them to approach their careers and relationships with a proactive and open-minded mindset. For more inspiring conversations and practical insights on leadership excellence in the manufacturing industry, be sure to tune in to the Mind the Innovation Leadership Podcast.
Remember to subscribe, like, and share our content. Connect with us on LinkedIn, YouTube, and Instagram to unlock your leadership potential in the electronics manufacturing industry.
“In life and business, it’s amazing what you can get back by putting yourself out there and asking for what you want. All someone can say is yes, and not being scared to ask is key.”
Jennifer Townsend
Jennifer Townsend
Distribution Account Manager, Phoenix Contact USA
Jennifer Townsend has had a life-long passion for building and maintaining relationships, particularly within the industry she has dedicated her career to. She believes in the lasting value of connections and the potential for long-term partnerships.
With a firm belief in the longevity of the industry, she has worked diligently to cultivate friendships and business relationships that have stood the test of time. Her dedication to nurturing these connections has allowed her to reconnect with people she met a decade ago and continue to work with them, demonstrating the enduring nature of her commitment to building lasting relationships.
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